Your business

• Payment services and e-money approach

• Banking and Payments Conduct Regime

• Client money and assets

• Financial crime

• Money laundering and terrorist financing

• Credit transfers and direct debits in euro (SEPA)

• Whistleblowing

• Training and competence

• Recruiting, training and supervising staff

• Financial incentives

• Remuneration

• Outsourcing and operational resilience

• External audit requirements

• Compliance and other support

• Reviewing your resources

• Cyber resilience

• Professional indemnity insurance

• Recording telephone calls

• Culture and governance