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Showing 1 to 10 of 23 search results for "service standards".

  1. FCA outcomes and metrics

    Data Published: 07/04/2022 Last modified: 07/04/2022
    The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them.
  2. Service standards 2020/21

    Data Published: 15/07/2021 Last modified: 15/07/2021
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2020/21.
  3. Our Annual Report and Accounts 2020/21

    Annual reports Published: 15/07/2021 Last modified: 08/02/2022
    The Annual Report and Accounts 2020/21 shows how the FCA's work over the last year has met its objectives and delivered the key priorities in its Business Plan 2020/21. 
  4. Mutual societies registration function: 2020-21

    Corporate documents Published: 26/05/2021 Last modified: 26/05/2021
    An update on our developments, including how we responded to the coronavirus (Covid-19) pandemic and a breakdown of societies on the register.
  5. Implementing Technology Change

    Firms Multi-firm reviews Published: 05/02/2021 Last modified: 05/02/2021
    This review sets out the findings from our cross-Financial Services change management review which looked at how financial firms manage technology change, the impact of change failures and the practices utilised within the industry to help reduce
  6. Service standards 2019/20

    Data Published: 24/06/2020 Last modified: 24/06/2020
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20.
  7. Mutual societies registration function: 2019-20

    About us Corporate documents Published: 29/05/2020 Last modified: 29/05/2020
    The Mutual Societies Order 2013 (exercising powers in the Financial Services Act 2012) requires us to have ongoing arrangements to determine whether mutual societies are complying with the relevant legislation.
  8. Service standards 2018/19

    Data Published: 24/06/2019 Last modified: 24/06/2019
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.
  9. FCA service standards - May 2018 [pdf]

    Corporate documents Published: 07/06/2018
    The FCA has important standards to meet its 3 operational objectives. These standards reflect how timely and effective FCA's interactions with firms, consumers, and others have been. This document lists these ‘service standards’ and how well the
  10. FCA service standards - September 2017 [pdf]

    Corporate documents Published: 13/02/2018
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.